{"id":18484,"date":"2024-06-19T16:55:21","date_gmt":"2024-06-19T14:55:21","guid":{"rendered":"https:\/\/monlienvisio.fr\/faq-e\/"},"modified":"2025-06-23T16:52:14","modified_gmt":"2025-06-23T14:52:14","slug":"faq-e","status":"publish","type":"page","link":"https:\/\/monlienvisio.fr\/en\/faq-e\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"18484\" class=\"elementor elementor-18484 elementor-6987\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-25499b4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"25499b4\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_bottom&quot;:&quot;curve&quot;,&quot;shape_divider_bottom_negative&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" aria-hidden=\"true\" data-negative=\"true\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M500,97C126.7,96.3,0.8,19.8,0,0v100l1000,0V1C1000,19.4,873.3,97.8,500,97z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4e3f1e2b\" data-id=\"4e3f1e2b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4ec4d0c3 elementor-widget elementor-widget-spacer\" data-id=\"4ec4d0c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e21dacf elementor-widget elementor-widget-spacer\" data-id=\"5e21dacf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7557d9cd elementor-widget elementor-widget-text-editor\" data-id=\"7557d9cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\"><span style=\"font-size: 18pt; font-family: accessible-dfa-regul;\"><span style=\"color: #ffffff; font-size: 12pt;\"><span style=\"font-size: 18pt;\">FREQUENTLY ASKED QUESTIONS<\/span><br \/>FAQ<\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7bcda3a7 elementor-widget elementor-widget-spacer\" data-id=\"7bcda3a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-796a1b95 elementor-section-content-middle elementor-reverse-tablet elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"796a1b95\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-48e1cc2\" data-id=\"48e1cc2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4c23a58a elementor-widget elementor-widget-heading\" data-id=\"4c23a58a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FREQUENT QUESTIONS: We answer all your questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f655f9 elementor-widget elementor-widget-text-editor\" data-id=\"f655f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\">Find the answers to your questions! If you can&#8217;t find the answer to your question, don&#8217;t hesitate to contact us at the bottom of this page.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-7aa310dd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7aa310dd\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-58ed2ed6\" data-id=\"58ed2ed6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7fba2568 elementor-widget elementor-widget-image\" data-id=\"7fba2568\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/monlienvisio.fr\/wp-content\/uploads\/elementor\/thumbs\/FAQ-r4qsuguube7w5itwo475oyydqczl1rw0y68d62ui3w.png\" title=\"FAQ\" alt=\"FAQ mon lien visio\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8f380e6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8f380e6\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-20be389b\" data-id=\"20be389b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2e7b60f6 elementor-widget elementor-widget-shortcode\" data-id=\"2e7b60f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><style>#sp-ea-7176 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}#sp-ea-7176.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 1px solid #e2e2e2; }#sp-ea-7176.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #444;}#sp-ea-7176.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: #fff; color: #444;}#sp-ea-7176.sp-easy-accordion>.sp-ea-single {background: #eee;}#sp-ea-7176.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: left; color: #f99001;font-size: 16px;}<\/style><div id=\"sp_easy_accordion-1718799574\"><div id=\"sp-ea-7176\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\"><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-71760\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse71760\" aria-controls=\"collapse71760\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> What happens on the first login?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse71760\" role=\"region\" aria-labelledby=\"ea-header-71760\"> <div class=\"ea-body\"><p><span style=\"font-family: accessible-dfa-regul\">Once the login steps are completed, the referring caregiver and the helpee will have immediate access to all the services offered by My Lien Visio. They can then invite caregivers to join them in the circle of trust unless this step has already been done during the subscription.<\/span><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-71761\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse71761\" aria-controls=\"collapse71761\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Is it necessary for the helpee to be equipped with a tablet?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse71761\" role=\"region\" aria-labelledby=\"ea-header-71761\"> <div class=\"ea-body\"><p><span style=\"font-family: accessible-dfa-regul\">It is advisable for the helpee to be equipped with a tablet or an iPad but he will also be able to access the service of a smartphone or an iPhone as the caregiver.<\/span><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-71762\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse71762\" aria-controls=\"collapse71762\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Is the service eligible for tax credit in France?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse71762\" role=\"region\" aria-labelledby=\"ea-header-71762\"> <div class=\"ea-body\"><p>It is indeed possible to reduce the cost of the Homelinks subscription, as our activities qualify as a personal service. The subscription is therefore eligible for a 50% tax credit.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-71763\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse71763\" aria-controls=\"collapse71763\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Is it possible to have a trial period before committing?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse71763\" role=\"region\" aria-labelledby=\"ea-header-71763\"> <div class=\"ea-body\"><p><span style=\"font-family: accessible-dfa-regul\">The first month is offered for subscriptions to Mon Lien Visio app. There is a subscription with monthly commitment, annual or biannual commitment.<\/span><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-71764\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse71764\" aria-controls=\"collapse71764\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> What does Mon Lien Visio do with the collected data?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse71764\" role=\"region\" aria-labelledby=\"ea-header-71764\"> <div class=\"ea-body\"><p><span style=\"font-family: accessible-dfa-regul\"><span id=\"output-word~0~0\" data-segment-position=\"0\">Mon <\/span><span id=\"output-word~0~1\" data-segment-position=\"1\">Lien <\/span>Visio is a secure circle of trust, without any advertising content.<\/span><br \/><span style=\"font-family: accessible-dfa-regul\">The information collected remains in our databases and is never resold. We only use them to ensure the smooth running of the service. You retain all of your data and have the option to delete it after termination.<\/span><\/p><p><span style=\"font-family: accessible-dfa-regul\">Access our privacy policy by clicking here: https:\/\/mylienvisio.fr\/politique-de-confidentialite\/<\/span><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-71765\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse71765\" aria-controls=\"collapse71765\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Why are incoming calls and memos no longer displayed in full screen?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse71765\" role=\"region\" aria-labelledby=\"ea-header-71765\"> <div class=\"ea-body\"><p>Android needs you to manually enable \"Full screen alerts\" from version 14 of your mobile device\u2019s operating system (OS). Thus, the following steps will be required to display incoming calls and memos in full screen:<\/p><p>Settings &gt; Apps &gt; Special access &gt; Full screen alerts &gt; Homelinks (enable)<\/p><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5004f1b2 elementor-widget elementor-widget-shortcode\" data-id=\"5004f1b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><style>#sp-ea-7180 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}#sp-ea-7180.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 1px solid #e2e2e2; }#sp-ea-7180.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #444;}#sp-ea-7180.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: #fff; color: #444;}#sp-ea-7180.sp-easy-accordion>.sp-ea-single {background: #eee;}#sp-ea-7180.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: left; color: #f99001;font-size: 16px;}<\/style><div id=\"sp_easy_accordion-1718799574\"><div id=\"sp-ea-7180\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\"><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-71800\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse71800\" aria-controls=\"collapse71800\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Who is this service for?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse71800\" role=\"region\" aria-labelledby=\"ea-header-71800\"> <div class=\"ea-body\"><p><span style=\"font-family: accessible-dfa-regul\">The needs of caregivers who support a vulnerable family member and those who wish to maintain their autonomy are met by Mon Lien Visio.<\/span><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-71801\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse71801\" aria-controls=\"collapse71801\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Is it possible to use the service for a person with a disability?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse71801\" role=\"region\" aria-labelledby=\"ea-header-71801\"> <div class=\"ea-body\"><p><span style=\"font-family: accessible-dfa-regul\">Indeed, Mon Lien Visio is suitable for all situations of loss of autonomy: adult, elderly, person with a physical, cognitive or psychological disability.<\/span><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-71802\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse71802\" aria-controls=\"collapse71802\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Is it a paid service?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse71802\" role=\"region\" aria-labelledby=\"ea-header-71802\"> <div class=\"ea-body\"><p><span style=\"font-family: accessible-dfa-regul\">The service is free for guests (ex: helper) to join the circle of trust because it is supported by the subscriber (referring helper) who constitutes a pair with the person helped.<\/span><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-71803\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse71803\" aria-controls=\"collapse71803\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Which mobile devices can the app be used on?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse71803\" role=\"region\" aria-labelledby=\"ea-header-71803\"> <div class=\"ea-body\"><p><span style=\"font-family: accessible-dfa-regul\">The app is available on Android smartphone and tablet and also on iPhone and iPad for iOS.<\/span><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-71804\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse71804\" aria-controls=\"collapse71804\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How do I subscribe to the service?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse71804\" role=\"region\" aria-labelledby=\"ea-header-71804\"> <div class=\"ea-body\"><p><span style=\"font-family: accessible-dfa-regul\">Our app can be downloaded directly from the Apple Store and Google Play, and you can sign up in just a few clicks on the Mon Lien Visio subscription portal.<\/span><\/p><p><a href=\"https:\/\/portail.monlienvisio.fr\/register?lang=en-US\">https:\/\/portail.monlienvisio.fr\/register?lang=en-US<\/a><\/p><p>&nbsp;<\/p><p>&nbsp;<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-71805\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse71805\" aria-controls=\"collapse71805\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How do I cancel my subscription?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse71805\" role=\"region\" aria-labelledby=\"ea-header-71805\"> <div class=\"ea-body\"><p><span style=\"font-family: accessible-dfa-regul\">The subscription to Mon Lien Visio is cancelable under the conditions of the subscription period. Depending on whether the subscription is monthly or annual, it is possible to cancel your commitment by simply sending a letter with acknowledgement of receipt. For more details, please refer to article 7 of our terms and conditions https:\/\/mylienvisio.fr\/conditions-generales-de-vente-et-dutilisation\/<\/span><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-71806\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse71806\" aria-controls=\"collapse71806\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Is it necessary to have an internet box to use Mon Lien Visio?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse71806\" role=\"region\" aria-labelledby=\"ea-header-71806\"> <div class=\"ea-body\"><p><span style=\"font-family: accessible-dfa-regul\"><span id=\"output-sentence~2\"><span id=\"output-word~2~24\" data-segment-position=\"24\">It's recommended to have an internet box installed for helpees who use Homelinks on their tablet, even if they have access to a 4G card with some tablets. Before making a purchase, it is advisable to carefully check that the place where Homelinks will be installed has adequate Internet coverage.<br \/>It is possible to perform a real 4G test to determine if the 4G coverage of your home is adequate.<br \/><\/span><\/span><\/span><\/p><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d01629a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d01629a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3aa7249\" data-id=\"3aa7249\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0b6bfa6 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"0b6bfa6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/monlienvisio.fr\/en\/faq-ai\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">FAQ AI<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FREQUENTLY ASKED QUESTIONSFAQ FREQUENT QUESTIONS: We answer all your questions Find the answers to your questions! If you can&#8217;t find the answer to your question, don&#8217;t hesitate to contact us at the bottom of this page. FAQ AI<\/p>\n","protected":false},"author":2,"featured_media":19204,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"_eb_attr":"","footnotes":""},"class_list":["post-18484","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ Frequently Asked Questions| Homelinks<\/title>\n<meta name=\"description\" content=\"Find the answers to all your main questions about Homelinks in our FAQ!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/monlienvisio.fr\/en\/faq-e\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ Frequently 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