{"id":16904,"date":"2025-04-09T19:25:49","date_gmt":"2025-04-09T17:25:49","guid":{"rendered":"https:\/\/monlienvisio.fr\/?page_id=16904"},"modified":"2025-09-10T17:33:07","modified_gmt":"2025-09-10T15:33:07","slug":"faq-de","status":"publish","type":"page","link":"https:\/\/monlienvisio.fr\/es\/faq-de\/","title":{"rendered":"FAQ DE"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"16904\" class=\"elementor elementor-16904 elementor-9185\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-47b01ac8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"47b01ac8\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_bottom&quot;:&quot;curve&quot;,&quot;shape_divider_bottom_negative&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" aria-hidden=\"true\" data-negative=\"true\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M500,97C126.7,96.3,0.8,19.8,0,0v100l1000,0V1C1000,19.4,873.3,97.8,500,97z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2454c3b3\" data-id=\"2454c3b3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1c104ff8 elementor-widget elementor-widget-spacer\" data-id=\"1c104ff8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45a4510e elementor-widget elementor-widget-spacer\" data-id=\"45a4510e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-96df727 elementor-widget elementor-widget-text-editor\" data-id=\"96df727\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\"><span style=\"font-size: 18pt; font-family: accessible-dfa-regul;\"><strong><span style=\"color: #ffffff;\">HILFE<\/span><\/strong><br><span style=\"color: #ffffff; font-size: 12pt;\">preguntas frecuentes<\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46a4dba5 elementor-widget elementor-widget-spacer\" data-id=\"46a4dba5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e733077 elementor-section-content-middle elementor-reverse-tablet elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e733077\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2d2af31\" data-id=\"2d2af31\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b20fd2b elementor-widget elementor-widget-heading\" data-id=\"b20fd2b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">PREGUNTAS FRECUENTES: Respondemos a todas tus preguntas<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-515febc elementor-widget elementor-widget-text-editor\" data-id=\"515febc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Encuentra las respuestas a tus preguntas Si no encuentras la respuesta a tu pregunta, ponte en contacto con nosotros al final de esta p\u00e1gina. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70a2076 elementor-widget elementor-widget-image\" data-id=\"70a2076\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"200\" height=\"300\" src=\"https:\/\/monlienvisio.fr\/wp-content\/uploads\/2024\/07\/faq-200x300.webp\" class=\"attachment-medium size-medium wp-image-15463\" alt=\"\" srcset=\"https:\/\/monlienvisio.fr\/wp-content\/uploads\/2024\/07\/faq-200x300.webp 200w, https:\/\/monlienvisio.fr\/wp-content\/uploads\/2024\/07\/faq-683x1024.webp 683w, https:\/\/monlienvisio.fr\/wp-content\/uploads\/2024\/07\/faq.webp 720w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-22a318cf elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"22a318cf\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b3a8761\" data-id=\"b3a8761\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f57cd54 elementor-widget elementor-widget-shortcode\" data-id=\"f57cd54\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><style>#sp-ea-7176 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}#sp-ea-7176.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 1px solid #e2e2e2; }#sp-ea-7176.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #444;}#sp-ea-7176.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: #fff; color: #444;}#sp-ea-7176.sp-easy-accordion>.sp-ea-single {background: #eee;}#sp-ea-7176.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: left; color: #f99001;font-size: 16px;}<\/style><div id=\"sp_easy_accordion-1718799574\"><div id=\"sp-ea-7176\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\"><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-71760\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse71760\" aria-controls=\"collapse71760\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> What happens on the first login?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse71760\" role=\"region\" aria-labelledby=\"ea-header-71760\"> <div class=\"ea-body\"><p><span style=\"font-family: accessible-dfa-regul\">Once the login steps are completed, the referring caregiver and the helpee will have immediate access to all the services offered by My Lien Visio. They can then invite caregivers to join them in the circle of trust unless this step has already been done during the subscription.<\/span><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-71761\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse71761\" aria-controls=\"collapse71761\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Is it necessary for the helpee to be equipped with a tablet?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse71761\" role=\"region\" aria-labelledby=\"ea-header-71761\"> <div class=\"ea-body\"><p><span style=\"font-family: accessible-dfa-regul\">It is advisable for the helpee to be equipped with a tablet or an iPad but he will also be able to access the service of a smartphone or an iPhone as the caregiver.<\/span><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-71762\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse71762\" aria-controls=\"collapse71762\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Is the service eligible for tax credit in France?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse71762\" role=\"region\" aria-labelledby=\"ea-header-71762\"> <div class=\"ea-body\"><p>It is indeed possible to reduce the cost of the Homelinks subscription, as our activities qualify as a personal service. The subscription is therefore eligible for a 50% tax credit.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-71763\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse71763\" aria-controls=\"collapse71763\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Is it possible to have a trial period before committing?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse71763\" role=\"region\" aria-labelledby=\"ea-header-71763\"> <div class=\"ea-body\"><p><span style=\"font-family: accessible-dfa-regul\">The first month is offered for subscriptions to Mon Lien Visio app. There is a subscription with monthly commitment, annual or biannual commitment.<\/span><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-71764\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse71764\" aria-controls=\"collapse71764\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> What does Mon Lien Visio do with the collected data?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse71764\" role=\"region\" aria-labelledby=\"ea-header-71764\"> <div class=\"ea-body\"><p><span style=\"font-family: accessible-dfa-regul\"><span id=\"output-word~0~0\" data-segment-position=\"0\">Mon <\/span><span id=\"output-word~0~1\" data-segment-position=\"1\">Lien <\/span>Visio is a secure circle of trust, without any advertising content.<\/span><br \/><span style=\"font-family: accessible-dfa-regul\">The information collected remains in our databases and is never resold. We only use them to ensure the smooth running of the service. You retain all of your data and have the option to delete it after termination.<\/span><\/p><p><span style=\"font-family: accessible-dfa-regul\">Access our privacy policy by clicking here: https:\/\/mylienvisio.fr\/politique-de-confidentialite\/<\/span><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-71765\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse71765\" aria-controls=\"collapse71765\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Why are incoming calls and memos no longer displayed in full screen?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse71765\" role=\"region\" aria-labelledby=\"ea-header-71765\"> <div class=\"ea-body\"><p>Android needs you to manually enable \"Full screen alerts\" from version 14 of your mobile device\u2019s operating system (OS). Thus, the following steps will be required to display incoming calls and memos in full screen:<\/p><p>Settings &gt; Apps &gt; Special access &gt; Full screen alerts &gt; Homelinks (enable)<\/p><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-dff5e9d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"dff5e9d\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d142980\" data-id=\"d142980\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fe0698c elementor-widget elementor-widget-shortcode\" data-id=\"fe0698c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><style>#sp-ea-7180 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}#sp-ea-7180.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 1px solid #e2e2e2; }#sp-ea-7180.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #444;}#sp-ea-7180.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: #fff; color: #444;}#sp-ea-7180.sp-easy-accordion>.sp-ea-single {background: #eee;}#sp-ea-7180.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: left; color: #f99001;font-size: 16px;}<\/style><div id=\"sp_easy_accordion-1718799574\"><div id=\"sp-ea-7180\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\"><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-71800\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse71800\" aria-controls=\"collapse71800\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Who is this service for?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse71800\" role=\"region\" aria-labelledby=\"ea-header-71800\"> <div class=\"ea-body\"><p><span style=\"font-family: accessible-dfa-regul\">The needs of caregivers who support a vulnerable family member and those who wish to maintain their autonomy are met by Mon Lien Visio.<\/span><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-71801\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse71801\" aria-controls=\"collapse71801\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Is it possible to use the service for a person with a disability?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse71801\" role=\"region\" aria-labelledby=\"ea-header-71801\"> <div class=\"ea-body\"><p><span style=\"font-family: accessible-dfa-regul\">Indeed, Mon Lien Visio is suitable for all situations of loss of autonomy: adult, elderly, person with a physical, cognitive or psychological disability.<\/span><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-71802\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse71802\" aria-controls=\"collapse71802\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Is it a paid service?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse71802\" role=\"region\" aria-labelledby=\"ea-header-71802\"> <div class=\"ea-body\"><p><span style=\"font-family: accessible-dfa-regul\">The service is free for guests (ex: helper) to join the circle of trust because it is supported by the subscriber (referring helper) who constitutes a pair with the person helped.<\/span><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-71803\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse71803\" aria-controls=\"collapse71803\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Which mobile devices can the app be used on?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse71803\" role=\"region\" aria-labelledby=\"ea-header-71803\"> <div class=\"ea-body\"><p><span style=\"font-family: accessible-dfa-regul\">The app is available on Android smartphone and tablet and also on iPhone and iPad for iOS.<\/span><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-71804\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse71804\" aria-controls=\"collapse71804\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How do I subscribe to the service?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse71804\" role=\"region\" aria-labelledby=\"ea-header-71804\"> <div class=\"ea-body\"><p><span style=\"font-family: accessible-dfa-regul\">Our app can be downloaded directly from the Apple Store and Google Play, and you can sign up in just a few clicks on the Mon Lien Visio subscription portal.<\/span><\/p><p><a href=\"https:\/\/portail.monlienvisio.fr\/register?lang=en-US\">https:\/\/portail.monlienvisio.fr\/register?lang=en-US<\/a><\/p><p>&nbsp;<\/p><p>&nbsp;<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-71805\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse71805\" aria-controls=\"collapse71805\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How do I cancel my subscription?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse71805\" role=\"region\" aria-labelledby=\"ea-header-71805\"> <div class=\"ea-body\"><p><span style=\"font-family: accessible-dfa-regul\">The subscription to Mon Lien Visio is cancelable under the conditions of the subscription period. Depending on whether the subscription is monthly or annual, it is possible to cancel your commitment by simply sending a letter with acknowledgement of receipt. For more details, please refer to article 7 of our terms and conditions https:\/\/mylienvisio.fr\/conditions-generales-de-vente-et-dutilisation\/<\/span><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-71806\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse71806\" aria-controls=\"collapse71806\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Is it necessary to have an internet box to use Mon Lien Visio?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse71806\" role=\"region\" aria-labelledby=\"ea-header-71806\"> <div class=\"ea-body\"><p><span style=\"font-family: accessible-dfa-regul\"><span id=\"output-sentence~2\"><span id=\"output-word~2~24\" data-segment-position=\"24\">It's recommended to have an internet box installed for helpees who use Homelinks on their tablet, even if they have access to a 4G card with some tablets. Before making a purchase, it is advisable to carefully check that the place where Homelinks will be installed has adequate Internet coverage.<br \/>It is possible to perform a real 4G test to determine if the 4G coverage of your home is adequate.<br \/><\/span><\/span><\/span><\/p><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>HILFEpreguntas frecuentes PREGUNTAS FRECUENTES: Respondemos a todas tus preguntas Encuentra las respuestas a tus preguntas Si no encuentras la respuesta a tu pregunta, ponte en contacto con nosotros al final de esta p\u00e1gina.<\/p>\n","protected":false},"author":2,"featured_media":15491,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"_eb_attr":"","footnotes":""},"class_list":["post-16904","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Mon Lien Visio | FAQ DE<\/title>\n<meta name=\"description\" content=\"Apoyo accesible a las personas que est\u00e1n perdiendo su independencia, para ayudar a la familia y a los cuidadores profesionales a cuidar de ellas.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/monlienvisio.fr\/es\/faq-de\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" 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