Mon Lien Visio

AI FREQUENTLY ASKED QUESTIONS
FAQ (Artificial Intelligence)

FREQUENT QUESTIONS: We answer all your questions

Find the answers to your questions! If you can’t find the answer to your question, don’t hesitate to contact us at the bottom of this page.

How do I test distress signal detection?

Once the Sonaid application is open, click on the large red button at the bottom right of the screen to automatically launch a call chain to carers with the Homelinks application.
You can also play one of the three distress signals recorded below

Error message: Please connect with your helped account

This message means that you are either connected to Homelinks with a different account type (e.g. Caregiver account), or that you are simply not connected to Homelinks.

Error message: Your network signal is lost, please reconnect to the internet

Please check that you have a working internet signal (mobile network or internet box) or check your mobile device's network settings to make sure that aeroplane mode is not activated.

Error message: The Homelinks application is not installed on your tablet

To install the Homelinks application, go to Google Play at https://play.google.com/store/apps/details?id=fr.homelinks.monlienvisio&hl=en&gl=gb
All that's left to do is sign in with your Help account.

No priority contact in the phonebook?

At least one priority contact must be added so that a helper can launch an automatic call chain to the carers.
You can also consult an explanatory tutorial directly in the Homelinks application in the Help / View Help section. The video is entitled: Save call order for priority contacts.

No priority contact has answered the call?

This message tells you that no priority contact has been able to take your call. It will be possible to restart the automatic call chain or to modify your priority contacts by the person being helped or by the supervising carer.

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FREQUENT QUESTIONS: We answer all your questions

How do I test distress signal detection?

Error message: Please connect with your helped account

Error message: Your network signal is lost, please reconnect to the internet

Error message: The Homelinks application is not installed on your tablet

No priority contact in the phonebook?

No priority contact has answered the call?

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